Returns & Exchanges

Due to the perishable nature of our artisanal breads, pastas, and pastries, we are unable to accept physical returns. However, if your order arrives damaged or you are unsatisfied with the quality, we are committed to making it right through a refund or replacement.

1

Inspect Your Delivery

Upon arrival, please check your Wildgrain box to ensure all items are frozen and the packaging is intact.

2

Contact Support

If there is an issue with your order, email our Member Support team within 7 days of delivery with your order number.

3

Provide Documentation

Please include photos of any damaged items or shipping boxes to help us improve our packaging and delivery process.

4

Resolution

Our team will review your request and issue a credit, refund, or ship out a replacement box immediately.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing